What counts as an emergency
- Burst pipe or uncontrolled water leak
- Flooding in a unit, ablution, kitchen or basement
- Sewer overflow or blocked main drain line
- Total loss of water supply to a building
- Geyser burst or leaking through a ceiling
- Ruptured water main on common property
- Failed booster pump leaving upper floors dry
What can wait for business hours
- A dripping tap, cistern or slow leak that can be isolated
- A single slow-draining basin or shower
- Geyser not heating, with no leak
- Quotations, inspections and planned replacements
- COC applications and compliance work
When we are available
Office hours are Monday to Friday and Saturday mornings. Outside those hours, an on-call plumber is contactable on the mobile number. We confirm the call-out fee and an honest arrival window before we dispatch — we do not promise a blanket response time we cannot keep.
Monday to Friday08:00 - 17:00
Saturday08:00 - 13:00
Sunday and public holidaysEmergencies only
While you wait for us
- Close the main stopcock — shut the municipal or building isolation valve to stop the flow.
- Isolate the geyser — switch it off at the distribution board and close its isolation valve.
- Keep water away from electrics — switch off affected circuits at the DB board.
- Move stock and equipment — lift anything valuable off the floor and contain the water.
- Photograph everything — insurers and trustees will want the before-photos.
How after-hours call-outs are charged
No surprises. Before a standby plumber is dispatched, we confirm the call-out fee, the hourly rate and the expected arrival window in writing on WhatsApp or by email.
| When | How it is handled |
|---|---|
| Mon–Fri, business hours | Standard call-out and hourly rate. Contract clients get scheduling priority. |
| Saturday morning | Standard call-out and hourly rate. |
| Weekday evenings and nights | Standby call-out fee plus after-hours hourly rate, confirmed before dispatch. |
| Saturday afternoon, Sunday, public holidays | Standby call-out fee plus after-hours hourly rate, confirmed before dispatch. |
Maintenance-contract clients have pre-agreed after-hours rates and are attended to first.